Privacy Policy
Effective Date: June 4, 2026
Positive Play Project (“Positive Play Project,” “company,” “site,” “services,” “courses,” “products,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how personal information is collected, used, shared, and protected when you visit thepositiveplayproject.com, enroll in a course, download a free resource, purchase a digital product, attend a webinar, join an email list, or otherwise interact with Positive Play Project online.
This Privacy Policy is intended to help users understand what information is collected, why it is collected, how it is used, and what choices are available. Thinkific requires course creators to provide clear privacy disclosures to users, and users creating accounts on a Thinkific site can be required to agree to those disclosures during sign-up.
Our online courses and certain digital services are hosted through Thinkific Labs Inc. (“Thinkific”). When you create an account, enroll in a course, or interact with course materials hosted on Thinkific, certain personal information may be collected and processed through the Thinkific platform to administer your account and deliver course functionality.
1. Who This Policy Applies To
This Privacy Policy applies to personal information collected from:
Visitors to the website.
Individuals who sign up for free resources, newsletters, webinars, waitlists, or email updates.
Customers who purchase digital products, memberships, trainings, workshops, or courses.
Users who create an account through the course platform.
Individuals who contact Positive Play Project for support, media, partnership, or general inquiries.
2. Personal Information Collected
Depending on how a user interacts with the site or services, the following categories of personal information may be collected:
Identity and contact information, such as name, email address, mailing address, billing address, telephone number, username, or account login details.
Transaction and purchase information, such as products purchased, order history, billing details, and payment-related records needed to complete purchases.
Technical and device information, such as IP address, browser type, browser version, operating system, device type, time zone, approximate location, and other technology identifiers associated with the device used to access the site or courses.
Usage information, such as pages viewed, course enrollment activity, course progress, quiz scores, survey responses, downloads, time spent on pages, links clicked, referring websites, and other interactions with website content, emails, or course materials.
Profile and communication information, such as preferences, feedback, support requests, survey responses, discussion posts, or other information voluntarily submitted.
Marketing and communications preferences, including whether a user has subscribed to emails, opened emails, clicked links, or opted out of promotional messages.
Personal information may be collected directly from the user, automatically through cookies and analytics tools, or through service providers that support website hosting, course delivery, email delivery, payment processing, and related business operations.
3. How Personal Information Is Collected
Personal information may be collected in the following ways:
When a user completes a form, creates an account, enrolls in a course, downloads a free resource, registers for a webinar, submits a survey, or makes a purchase.
When a user contacts Positive Play Project by email, support form, social media, or another communication channel.
Automatically through the use of cookies, pixels, analytics technologies, server logs, and similar tools when a user visits the website, opens emails, or uses the course platform.
Through Thinkific when a user signs up for an account, accesses course materials, progresses through a course, or interacts with Thinkific-hosted features such as quizzes, surveys, or community functions.
4. How Personal Information Is Used
Personal information may be used for the following business and commercial purposes:
To provide, operate, and maintain the website, digital products, and course platform.
To process transactions, send receipts, and provide purchased products or services.
To communicate about purchases, account activity, technical notices, updates, changes to terms or policies, and customer support requests.
To send newsletters, educational content, promotional emails, event invitations, product announcements, or other marketing communications, subject to applicable opt-out rights.
To personalize user experience and improve content, products, website functionality, course design, and customer support.
To monitor performance, engagement, and analytics across the website, email campaigns, and course platform.
To detect fraud, maintain security, troubleshoot issues, enforce agreements, and comply with legal obligations.
To gather feedback through reviews, surveys, or questionnaires and better understand how users engage with offerings.
Personal information will be used only where there is a lawful basis to do so, including where processing is necessary to perform a contract, comply with a legal obligation, pursue legitimate business interests, or rely on consent where required, such as for certain marketing communications.
5. Email Marketing
If a user subscribes to emails, downloads a free resource, registers for an event, creates an account, or purchases a product, Positive Play Project may send emails about products, services, account activity, educational materials, new offerings, surveys, promotions, or related updates, to the extent permitted by law.
Users may unsubscribe from promotional emails at any time by clicking the unsubscribe link in an email or by contacting [email protected]. Transactional or service-related messages may still be sent when necessary for purchases, course access, support, or account administration.
6. Consent
By providing personal information to access a free resource, enroll in a course, create an account, make a purchase, register for an event, or otherwise use the services, the user consents to the collection and use of that information for the purposes described in this Privacy Policy where consent is the appropriate legal basis.
Where personal information is collected for a secondary purpose not reasonably necessary to provide the requested service, separate consent will be obtained where required by law. Consent may be withdrawn at any time for future processing by contacting [email protected], subject to any legal or contractual restrictions.
7. Children and Minors
Positive Play Project’s website, digital products, and Thinkific-hosted courses are intended for adult users, including parents, coaches, educators, and other adults. Accounts are intended only for adults age 18 or older.
The site and services are not directed to children under 13, and Positive Play Project does not knowingly collect personal information directly from children under 13. If Positive Play Project learns that personal information has been collected from a child under 13 without appropriate parental consent, that information will be deleted.
If a parent or legal guardian believes that a child under 13 has provided personal information through the site or services, they should contact [email protected] so the information can be reviewed and removed as appropriate. By using the site, each user represents that they are at least the age of majority in their state of residence or otherwise have legal authority to use the services.
8. Payments
If a purchase is made through the site or course platform, payment information is processed by third-party payment processors such as Stripe, PayPal, or other payment providers made available through the platform. Positive Play Project does not store full payment card numbers on its own servers.
Payment processing providers are responsible for handling payment information in accordance with their own privacy and security practices. Payment transactions are expected to be handled using industry-standard security measures, including PCI-DSS compliance where applicable.
9. Service Providers and Third Parties
Positive Play Project may share personal information with trusted service providers that help operate the business and deliver services. These may include website hosting providers, Thinkific as the course platform provider, payment processors, email marketing platforms, webinar providers, analytics providers, cloud storage providers, customer support tools, and other business operations vendors.
These third parties may receive personal information only to the extent reasonably necessary to perform services on behalf of Positive Play Project, comply with legal obligations, protect security, or support legitimate business operations. Third-party providers may maintain their own privacy policies, and users should review those policies where relevant, including Thinkific’s Privacy Policy.
10. Thinkific Platform Notice
Courses, memberships, and other educational products may be delivered through Thinkific. Thinkific states that, for users of Thinkific-hosted sites, it may process identity, contact, technical, profile, transaction, and usage data, including account details, course progress, quiz scores, survey responses, and other student activity needed to administer accounts and deliver course functionality.
When a user creates an account on a Thinkific-hosted site, Thinkific also allows site owners to require click-through agreement to privacy policies and terms of use during account creation. Users should review Thinkific’s own privacy disclosures in addition to this Privacy Policy.
11. Cookies and Tracking Technologies
The site and related services may use cookies, pixels, tags, scripts, log files, and similar technologies to recognize a browser or device, maintain sessions, remember preferences, understand usage patterns, improve content, measure campaign effectiveness, and support analytics or marketing efforts.
These technologies may be used by Positive Play Project and by third-party providers such as Thinkific, analytics services, email service providers, and advertising or social media platforms where used in the business. Users can usually adjust browser settings to refuse or manage cookies, but doing so may affect site or course functionality.
At this time, the site does not change its data collection practices in response to browser “Do Not Track” signals because there is not a consistent industry standard for responding to them.
12. Analytics
Web analytics and related tools may be used to better understand website traffic, user engagement, email performance, and course interaction. These tools may collect information such as IP address, browser type, device information, site navigation patterns, referring pages, and interactions with webpages or digital products.
Analytics information may be used to improve website performance, refine content and offers, understand customer needs, and evaluate the effectiveness of communications and marketing.
13. Disclosure Required by Law or Business Transfer
Personal information may be disclosed if required to do so by law, subpoena, court order, legal process, government request, or where disclosure is reasonably necessary to protect rights, investigate fraud, respond to security issues, or enforce legal agreements.
Personal information may also be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or other business transaction involving all or part of the business. If such a transfer occurs, commercially reasonable efforts will be made to ensure the information remains subject to appropriate privacy protections.
14. Data Retention
Personal information is retained only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, complying with tax and accounting obligations, and meeting legal or regulatory requirements.
When personal information is no longer needed, it may be deleted, anonymized, or securely de-identified, unless retention is required or permitted by law.
15. Security
Reasonable administrative, technical, and physical safeguards are used to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. These measures may include secure hosting environments, restricted access, encryption in transit where appropriate, and use of service providers that implement security practices designed to protect user information.
Even so, no method of transmission over the Internet or electronic storage is completely secure. Users are responsible for keeping usernames and passwords confidential and for using secure devices and networks when accessing their accounts.
16. International Users and Data Transfers
Positive Play Project is based in North Carolina in the United States. Depending on the providers used to operate the business, personal information may be processed in the United States, Canada, or other jurisdictions where service providers operate.
Thinkific is a Canadian company and states that it may process data from users around the world and transfer personal data outside a user’s country, state, or province, using safeguards where required by applicable law.
17. Your Privacy Rights and Choices
Subject to applicable law, users may have the right to request access to the personal information held about them, request correction of inaccurate information, request deletion of personal information, object to certain processing, restrict certain processing, request portability of certain information, or withdraw consent where processing is based on consent.
To make a privacy-related request, contact [email protected]. Verification of identity may be required before responding to certain requests, and some requests may be limited where an exception applies under law.
Users may also opt out of marketing emails at any time by using the unsubscribe link in an email or by contacting [email protected].
18. Third-Party Links
The site, emails, courses, or digital products may contain links to third-party websites, applications, or services. Positive Play Project is not responsible for the privacy practices, content, or security of those third parties, and this Privacy Policy does not apply once a user leaves the site or accesses a third-party service.
Users are encouraged to review the privacy policies of any third-party sites or tools they access.
19. North Carolina Notice
Positive Play Project operates from North Carolina. This Privacy Policy is intended to provide clear notice regarding the collection, use, sharing, and protection of personal information in connection with online services offered to users, including customers and site visitors.
Users who have questions, concerns, or complaints about privacy practices may contact Positive Play Project using the contact information below.
20. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in business practices, technology, legal requirements, or platform operations. When changes are made, the updated version will be posted on the site with a revised effective date, and material changes may be communicated by additional means where appropriate.
Continued use of the site or services after an updated Privacy Policy becomes effective constitutes acceptance of the revised policy to the extent permitted by law.
21. Contact Information
Questions, requests, or concerns regarding this Privacy Policy or personal information practices may be directed to:
Positive Play Project
Mooresville, North Carolina, United States
Email: [email protected]
If a mailing address is used for the business, that address can be added here for a more complete public-facing policy.